1. Nature of Services Provided
All our products and services are digital and non-tangible. This means they cannot be returned in the traditional sense once delivered or accessed.
2. Refunds
We offer refunds in the following cases:
- Duplicate Payment: If you accidentally made a duplicate payment for the same service.
- Technical Issues on Our Side: If you were unable to access the purchased service due to technical issues on our end, and we were unable to resolve it within a reasonable timeframe (up to 7 business days).
- Service Not as Described: If the delivered service is significantly different from what was described on our website (we may request additional details and proof in such cases).
3. Refund Conditions
To request a refund, please contact our support team within 7 calendar days of your purchase and provide the following information:
- Your name and the email used for the purchase
- The name of the purchased service
- The reason for the refund request
- Payment confirmation (e.g., screenshot or transaction ID)
4. Non-Refundable Services
Refunds will not be issued in the following cases:
- The service has already been fully delivered
- You changed your mind after the service has started
- Terms of use or licensing agreements were violated
- There is no objective reason for the refund (e.g., “I just don’t want it anymore”)
5. How Refunds Are Processed
Once your refund request is approved, the funds will be returned via the original payment method within 5–10 business days, depending on your payment provider.
6. Contact Information
If you have any questions or would like to request a refund, please contact us at info@fatimaflower.life.